Healthcare should
open doors,
not lock them.
This book began with my father. It became something much bigger. What started as our family's journey through Alzheimer's opened my eyes to how many people are locked out of care that could change their lives. This is the story of what I found, what needs to change, and why I believe we can open those doors together.
Available on Amazon starting September 18, 2026, in paperback and Kindle.
Where it all began
My father's Alzheimer's diagnosis changed everything. In this short video, I share the moment that set me on a path I never expected: from a son searching for answers to founder of a company called RxAir360, and finally to author of this book. The mission grew from something deeply personal into something much larger than me.
Paperback • Kindle
Why are patients denied care that could change their lives?
It started with one family. One diagnosis. One impossible question: why is the treatment that could help sitting behind a door we can't open?
Locked Out of Healing: Why Patients are Denied Care That Could Change Their Lives is what I found when I went looking for answers. The insurance denials, the prior authorization loops, the coverage gaps, and the invisible walls built into a system that was supposed to help. Millions of families face this every day. Most of them never saw it coming.
This isn't a book about what's wrong with healthcare. It's about what's possible when we stop accepting that "no" is the final answer. I wrote it to introduce you to the people already building something better, and to make the case that access to care is a problem we can actually solve.
Read the full storyOpening doors, one story at a time
Three pillars guide everything we build.
Tell the Truth
Most people don't see the barriers until they run into one. We share the real stories from patients, families, and providers so the scale of the problem can no longer be ignored.
Open the Doors
The goal isn't just to describe the problem. We build, champion, and connect the tools, policies, and people actually expanding access, not adding another gate.
Move People to Act
Awareness without action is noise. Every story, every chapter, every conversation is designed to turn understanding into something real: a letter, a vote, a hard question at a doctor's visit, a policy worth fighting for.
Diallo M. Watts, Sr.
Son. Entrepreneur. Founder.
Before the company, before the book, before the speaking engagements, there was a family sitting in a doctor's office, being told that the treatment that might help wasn't covered. Diallo's journey began the way too many do: watching someone he loved navigate a system that felt designed to say no.
That experience didn't just stay with him. It reshaped everything. He founded RxAir360, a company built to open the very doors his own family once found locked. The technology came from the mission, not the other way around.
Locked Out of Healing is the story he needed to tell. Not as a distant observer, but as someone who has spent years inside the problem and still believes we can build something better.
If you've ever hit a door that should have been open, this is for you
Patients & Families
If you've ever sat across from a doctor who wanted to help but couldn't get the system to say yes, you already know why this book exists.
Healthcare Professionals
For the people inside the system who know it's broken and want the language, the data, and the courage to help fix it.
Builders & Founders
For the people already building the next generation of tools, policies, and platforms, and the ones who don't know where to start yet.
Anyone Paying Attention
You don't need a medical degree or a policy background. If you believe healthcare should work better than this, welcome.
More than a book.
A lens that changes how you see healthcare.
This isn't a textbook. It's the map I wish my family had when we needed it.
See what's actually in the way
Beyond the buzzwords. The real mechanics of prior authorization, coverage gaps, and the decisions that happen far from the exam room.
Speak the language of the system
When you know how the gatekeeping works, you stop being a passenger and start being an advocate. For yourself, your family, your community.
Meet the people opening doors right now
The technologies, policies, and leaders already proving that access can expand, and where you fit into that picture.
Leave with something to do, not just something to think about
Every chapter ends with a reason to act. The conversation doesn't stop on the last page.
This conversation doesn't end with the last page
Locked Out of Healing is available on Amazon starting September 18, 2026 in paperback and Kindle. This book is where the movement begins. Bring it with you, share it, and join the conversations, events, and community forming around it.
No spam. Just the news when it matters, and an open door when it's time.
Your story belongs here too
Every person who shares their experience adds one more reason the door has to open. Whether you want to tell your story, book Diallo for a speaking engagement, or just raise your hand and say “I'm in,” drop us a line.